Shipping policy
Shipping Policy
Where we ship
We currently ship within the United States.
Processing time
Pre-loved, vintage, and in-stock items ship from our studio in Delaware within 1–3 business days (Monday–Friday, excluding holidays). Some new jewelry pieces ship directly from our jewelry partner and take 2–5 business days to process.
Shipping rates
- Standard shipping: $8, free on orders of $70 or more
- Express shipping: $15
Delivery times
- Standard: 3–7 business days after your order ships
- Express: 2–3 business days after your order ships
- New jewelry shipped by our partner: typically 7–15 business days
Delivery estimates aren't guaranteed, and carrier delays can happen, especially around holidays.
Orders with multiple items
If your order includes items from different locations, they may arrive in separate packages. You'll get tracking for each one.
Planning for your wedding day?
We recommend ordering at least 3–4 weeks before your event so there's time for shipping and any adjustments. If you have a tight deadline, message us before ordering and we'll let you know what can arrive in time.
Tracking
You'll receive a tracking number by email as soon as your order ships.
Lost, damaged, or incorrect packages
If your package arrives damaged or isn't what you ordered, contact us within 3 days of delivery with photos at returns@theheirloombridede.com. If tracking shows delivered but you can't find your package, check with neighbors and your local post office, then reach out and we'll help.
Address changes
Please double-check your shipping address at checkout. If you need to change it, email us right away. Once an order ships, we can't redirect it.