Refund policy

Return Policy

Pre-loved gowns and accessories: All sales are final. Each piece is one-of-a-kind and sold on behalf of its original owner, so we can't accept returns or exchanges. We're happy to send extra photos, measurements, and condition details before you buy. Just message us.

New items: Returns are accepted within 14 days of delivery for unworn items in original packaging with tags attached. To start a return, email us at returns@theheirloombridede.com; we'll send return instructions within 2 business days. Return shipping is the customer's responsibility. Refunds are issued to your original payment method within 5–10 business days after the return is received and inspected. Veils and hair pieces that have been worn or altered are final sale.

Damaged or incorrect items: If your order arrives damaged or isn't what you ordered, contact us within 3 days of delivery with photos and we'll make it right.