Frequently Asked Questions
What does The Heirloom Bride sell?
We offer thoughtfully curated bridal jewelry, veils, gloves, keepsakes, and gifts, including one-of-a-kind pre-loved and vintage pieces and new accessories for the bride, the groom, and the wedding party.
What's the difference between pre-loved and new items?
Pre-loved and vintage pieces are one-of-a-kind items, many sold on behalf of their original owners. New items are brand-new accessories. Each product page notes whether an item is pre-loved or new.
What is your return policy?
Pre-loved and vintage pieces are final sale. Because each piece is one-of-a-kind and often sold on behalf of its original owner, we can't accept returns or exchanges.
New items can be returned within 14 days of delivery if they are unworn, in original packaging, with tags attached. Veils and hair pieces that have been worn or altered are final sale.
How do I start a return?
Email us at katie@theheirloombridede.com with your order number. We'll reply with return instructions within 2 business days. Return shipping is the customer's responsibility.
When will I get my refund?
Refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.
What if my order arrives damaged or incorrect?
Contact us within 3 days of delivery with photos of the item and packaging, and we'll make it right.
Can I see more photos or details before I buy?
Absolutely. Especially for pre-loved and vintage pieces, we're happy to send extra photos, measurements, and condition details. Just reach out through our contact page.
How can I contact you?
Email katie@theheirloombridede.com or use our contact form. We typically respond within 1–2 business days.